Director of Customer Marketing & Advocacy

The role

You will scale customer marketing into a strategic growth function by building an AI-enabled engine to activate customer voice. You will lead a global team across AMER and EMEA to integrate customer stories into brand, events, and product launches.

What you will do

• Make customer voice the heart of the brand narrative and campaigns
• Lead customer storytelling and content for case studies, video, and executive point-of-view
• Recruit and prepare customer speakers for flagship events, keynotes, and webinars
• Connect customers with press, analysts, and industry influencers
• Build an AI-enabled engine to find, match, and activate customer voice
• Grow a deep, diverse customer community across enterprise and AI-native startups
• Embed customer evidence into brand campaigns, product launches, and sales conversations
• Capture customer insight to inform product positioning and messaging
• Define KPIs and build attribution models for brand awareness and revenue growth
• Hire, coach, and develop a high-performing global team

Required qualifications

• 10+ years of B2B marketing experience, including leadership of customer marketing, advocacy, or customer-led brand programs at an enterprise software, cloud, data, or developer-focused company
• 5+ years leading teams, including managing managers and teams across regions
• Record of innovating and driving change in customer marketing or advocacy programs
• Hands-on experience using AI and automation to scale customer marketing or advocacy operations
• Track record of building or scaling a customer marketing function through significant growth or change
• Exceptional storytelling and editorial judgment
• Experience integrating customer voice across brand, communications, social, events, and product launches
• Proven success building customer advocacy and co-marketing programs
• Executive presence with experience engaging C-level customers
• Experience building cross-functional operating models and influencing stakeholders without direct authority
• Comfort in a fast-moving, technical, AI-driven market

Nice to have

• Experience marketing to both large enterprises and startups
• Experience marketing to technical buyers or developers as well as executive decision makers
• Experience with AI-enabled advocacy or customer evidence platforms
• Experience supporting executive communications, keynote development, or large-scale customer events
• Experience supplying customer proof for earnings, investor, or analyst materials at a public company
• A recognized presence in the customer marketing community

Benefits

• equity
• participation in the employee stock purchase program
• flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• fertility and adoption assistance
• 401(k) plan
• mental health counseling
• access to transgender-inclusive health insurance coverage
• health benefits offerings

About the company

MongoDB is a unified data platform that helps organizations modernize legacy workloads and embrace innovation. The company has offices worldwide and serves over 67,000 customers, including approximately 75% of the Fortune 100.