Renewals Specialist

The role

You will manage the end-to-end renewal process for assigned customer accounts to drive retention. You will work with sales and customer success teams to maintain customer relationships and prepare renewal quotes and contracts.

What you will do

• Proactively manage the end-to-end renewal process for assigned customer accounts
• Engage with customers 120 days in advance to secure timely renewals
• Prepare renewal quotes and contracts
• Build and maintain strong relationships with customers
• Act as a trusted advisor to customers
• Utilize data and reporting tools to track renewal performance and forecast renewals
• Provide regular updates to the management team on renewal status and key metrics
• Work closely with sales, customer success, and other internal stakeholders

Required qualifications

• 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment
• Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution
• A track record of strong performance against defined targets, metrics, or goals
• Outstanding verbal and written communication skills
• Strong problem-solving, organization, and negotiation skills
• Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time
• Talent for building solid relationships with internal and external stakeholders
• Self-motivated with a strong drive to succeed

Nice to have

• Prior exposure to database, cloud, and infrastructure technology

Benefits

• Development of each of our new hires & continuous career development
• Best in breed Sales trainings, including our comprehensive GTM Academy and development programs
• Parental leave
• Fertility & wellbeing support

About the company

MongoDB is a data platform company that helps organizations modernize legacy workloads and embrace innovation. The company has offices worldwide and serves over 67,000 customers.