IT Support Lead

About the job

What You'll Do - Strategic IT leadership & stakeholder alignment. Partner with business leaders, Executive Assistants (EAs), Workplace/Facilities, and Audio/Visual (AV) teams to translate organizational needs into seamless IT solutions. Manage regional IT budgets, optimize cloud costs (FinOps), negotiate vendor contracts, and drive multi-site hybrid work - People leadership & operational rigor. Hire, mentor, and direct a hybrid team of ~15-20 L2/L3 IT support leads and specialists across multiple Americas offices (NYC HQ, Austin, SF, Palo Alto). Establish systems of record and operational workflows using Jira and the ITSM ticketing system to streamline ticketing, project tracking, and…