Senior Specialist, Business & Delivery Operations

The role

You will ensure delivery teams execute projects efficiently, on time, and within scope. You will connect day-to-day delivery execution with resourcing, financial discipline, and process improvement across Mexico and LATAM.

What you will do

• Monitor project delivery performance across timelines, scope, actual hours, budget consumption, utilization, and key risks.
• Support scope validation, effort estimation, and delivery planning.
• Identify and escalate scope leakage, unplanned work, rework, budget overruns, staffing gaps, and delivery risks.
• Partner with Project Management, Account, Creative, Finance, Governance, and Resource Management teams.
• Support resource allocation decisions across local teams, regional hubs, and internal departments.
• Prepare and maintain dashboards, trackers, and reports for weekly operational reviews and monthly business discussions.
• Ensure teams follow standardized delivery workflows, project governance, scope documentation, status reporting, risk tracking, and handover processes.
• Use AI-enabled tools and automation to streamline reporting and improve planning.
• Identify recurring operational inefficiencies and recommend practical process improvements.
• Build strong cross-functional relationships and challenge unclear scopes, incomplete briefs, unrealistic timelines, and unplanned requests.

Required qualifications

• 5+ years of experience in delivery operations, project management, production, resource management, or agency operations.
• Strong understanding of project delivery fundamentals, including scope, timelines, effort estimation, staffing, budgets, and delivery risks.
• Exposure to financial concepts such as project budgets, actuals, burn rates, utilization, cost tracking, and margins.
• Advanced Google Sheets skills.
• Experience with project management, CRM, and resourcing tools such as Salesforce, Jira, Monday.com, Smartsheet, or similar platforms.
• Strong communication skills in Spanish and English.
• Highly organized, analytical, proactive, and comfortable operating in a fast-paced environment.

Nice to have

• Experience within a digital agency, media, technology, consulting, fintech, or other fast-paced, high-growth environment.
• Interest in AI, automation, and process optimization within delivery environments.
• Experience in digital marketing sector

About the company

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc. The culture centers on striving for mastery and driving momentum through bold action.