Patient Acquisition Specialist

The role

You will convert referrals into scheduled patients by guiding them through the scheduling process. You will manage a high-volume referral pipeline using phone, text, email, and CRM tools.

What you will do

• Convert referrals into scheduled patients
• Engage prospective patients and guide them through the scheduling process
• Build relationships and earn trust using a consultative sales approach
• Manage a high-volume referral pipeline through phone, text, email, and CRM tools
• Overcome objections regarding insurance, scheduling, or treatment options
• Meet or exceed booking, conversion, outreach, and response time goals
• Partner with healthcare providers, referral partners, operations, and clinical teams
• Represent Mood Health professionally to create positive first impressions

Required qualifications

• Bilingual Spanish required
• 2+ years of experience in sales/customer support
• Demonstrated success meeting or exceeding sales or conversion goals
• Comfortable managing a sales pipeline and following up consistently
• Strong objection handling and relationship-building skills
• Excellent verbal and written communication
• Highly organized with strong attention to detail
• Ability to multitask across multiple systems while maintaining quality
• Experience using CRM platforms such as HubSpot, Salesforce, or similar
• Ability to work weekends as needed

Nice to have

• Insurance sales
• Healthcare sales
• Inside sales
• High-volume call center sales
• Customer acquisition
• Familiarity with healthcare, insurance benefits, or behavioral health
• HIPAA knowledge or experience working with confidential information

Benefits

• Competitive base salary
• Uncapped or meaningful bonus opportunities tied to booking and conversion performance
• Ongoing coaching, development, and opportunities to advance into leadership or other commercial roles
• Opportunities to grow into senior sales, team lead, training, partnership, or management positions

About the company

Mood Health works to make mental health care easier to access. Their clinicians provide therapy and psychiatric care through secure telehealth visits.