Operations Associate (Pharmacy)

The role

You will optimize pharmacy fulfillment workflows and monitor fulfillment exceptions. You will also analyze operational data and act as a liaison with pharmacy partners and vendors.

What you will do

• Optimize pharmacy fulfillment workflows by identifying inefficiencies and implementing solutions.
• Monitor and resolve fulfillment exceptions including delayed, rejected, or stuck orders.
• Analyze operational data using SQL and other tools to track pharmacy KPIs.
• Act as a key liaison with pharmacy partners and vendors.
• Collaborate cross-functionally with Pharmacy, Clinical, Care, Product, and Data teams.
• Support innovation in pharmacy operations by researching best practices and industry trends.
• Manage and update operational content including partner communication, training resources, SOPs, and workflows.

Required qualifications

• 0 to 2 years of experience.
• Bachelor's Degree in STEM or a related field.
• Exceptional written and verbal communication skills.
• Experience working across teams and building relationships with both internal and external stakeholders.
• Analytical and detail-oriented.
• Comfortable working full-time, in-office in downtown San Francisco.

Nice to have

• Interest in pharmacy, healthcare operations, or supply chain

Benefits

• Medical, dental, and vision insurance
• 401(k) plus company matching
• Fully covered life insurance
• Unlimited PTO
• Generous company holidays
• Weekly mindfulness sessions
• Group workouts and fitness perks
• Unlimited espresso and matcha bar
• Lunch served five days a week
• Team lunches and office hangs
• Offsite retreats
• Equity package

About the company

Mochi Health is building an AI-driven marketplace that makes healthcare discoverable by connecting patients to providers, transparent pharmacy pricing, and affordable medications.