Operations Associate, Insurance & Clinical Operations

The role

This person will support clinical workflows and the buildout of the insurance program. They will optimize clinical workflows, analyze performance data, and support insurance program operations including credentialing and payer contracting.

What you will do

• Optimize clinical workflows by identifying inefficiencies and improving care coordination.
• Analyze performance data using AI and other tools to track provider KPIs.
• Act as a liaison for providers to gather feedback and streamline workflows.
• Keep provider content and training resources up to date.
• Support day-to-day operations of the insurance program.
• Manage provider credentialing and enrollment for insurance panels.
• Assist with payer contracting by organizing contract and rate information.
• Support agents reviewing billing and coding to monitor output and compliance.
• Monitor claims and vendor performance against targets.
• Partner with Engineering and Product to translate insurance needs into EMR requirements.

Required qualifications

• 0 to 3 years of experience in healthcare operations, revenue cycle, payer operations, clinical operations, or a related analytical role.
• Bachelor's degree in a STEM or related field.
• Analytical and detail-oriented.
• Exceptional written and verbal communication skills.
• Experience working across teams and building relationships with internal and external stakeholders.
• Comfortable operating in ambiguity and building structure in an early-stage program.
• Team-first mindset.

Nice to have

• Health-tech or telehealth exposure
• exposure to E&M or telehealth billing
• familiarity with credentialing, payer contracting, or revenue cycle concepts

Benefits

• Medical, dental, and vision insurance
• 401(k) with company matching
• Fully covered life insurance
• Unlimited PTO
• Company holidays
• Weekly mindfulness sessions
• Group workouts and fitness perks
• Unlimited espresso and matcha bar
• Lunch served five days a week
• Team lunches, office hangs, and offsite retreats
• Equity package

About the company

Mochi Health is a direct-to-patient telehealth company specializing in obesity medicine and expanding into primary care. They are building an AI-driven marketplace to make healthcare discoverable and affordable.