Strategy & Operations Manager, Pharmacy & Fulfillment

The role

You will own the day-to-day operations of a Houston site, including a licensed Texas pharmacy and an attached warehouse. You will manage staff planning, resource analytics, supply inventory, and fulfillment processes to scale orders from hundreds to thousands per day.

What you will do

• Own staff planning and management for pharmacy technician and warehouse teams
• Manage daily workflow for pharmacy technicians and coordinate production schedules
• Hire, train, and develop the team
• Build and refine resource plans for staffing, supplies, and capacity using Claude
• Write and run SQL queries to pull operational data
• Own the site scorecard for turnaround time, shipping accuracy, inventory accuracy, and on-time rate
• Run inventory for APIs, compounding supplies, packaging, and OTC devices
• Manage supplier relationships and oversee receiving and cycle counts
• Oversee the full process from finished prescription to carrier pickup
• Design and maintain warehouse layout, racking, and storage systems

Required qualifications

• 3–6 years of experience in strategy, operations, or a lead, supervisor, or manager role
• Track record of owning an operation end to end and driving measurable results with minimal supervision
• Ability to be both a strategic thinker and an operator
• Comfort working in SQL and Claude to analyze data, plan resources, and manage inventory
• Strong organizational skills
• Clear, concise communicator
• Comfort operating in ambiguity and building structure

Nice to have

• MBA
• Management consulting or strategy experience
• Hands-on experience with non-sterile compounding and its documentation
• Warehouse, fulfillment, distribution, or 3PL experience

Benefits

• Equity
• Health insurance
• Dental insurance
• Vision insurance
• Unlimited PTO

About the company

Mochi Health is a direct-to-patient telehealth company specializing in obesity medicine and expanding into primary care. It uses an AI-driven marketplace to connect patients to providers, transparent pharmacy pricing, and affordable medications.