Product Director - Internal Experience

The role

The Product Director will set the product strategy and roadmap for FinOps, PayOps, Compliance, and Service and Platform. This role involves defining workflows and tooling for internal teams to process payments, reconcile accounts, and meet regulatory obligations.

What you will do

• Set the product strategy and roadmap for FinOps, PayOps, Compliance, and Service and Platform.
• Define workflows, controls and tooling for internal teams.
• Work with the Compliance function on case management and financial crime controls.
• Prioritise internal demand across hubs.
• Use operational data to find manual work, error rates and bottlenecks to turn into product priorities.
• Own the operating cost, error rates, cycle times and service levels of the internal platforms.
• Report cost-to-serve and control outcomes to the VP of Experience each quarter.
• Work with engineering squadlets and Engineering Managers on delivery and sequencing.
• Lead, coach and develop the product managers in your area.
• Work closely with the Product Directors for External Experience and Partners and API.

Required qualifications

• 7 or more years in product management, including at least 3 in a senior or director role for internal operations, payments operations, compliance or financial platforms.
• Experience with B2B payments or financial services, working closely with the business customers and operational teams who depend on the platform.
• Working knowledge of payments operations, reconciliation, financial crime controls and FCA-regulated obligations.
• Experience turning operational data into prioritised product roadmaps with measurable outcomes, and balancing regulatory and control requirements against speed and cost.
• Hands-on experience using AI or automation to improve operational processes, with sound judgement on where it fits in a regulated environment.

Nice to have

• Workflow, case management or back-office tooling in a scaled organisation.
• B2B SaaS or embedded finance products used by internal teams.
• AI-assisted operations and automation.

Benefits

• Company Share Option Plan (CSOP)
• Annual discretionary bonus
• £1000 to spend on flexible benefits including private medical insurance, gym membership, dental etc.
• Wellbeing app with access to therapy, coaching, counselling, management training or mindfulness sessions
• 33 days annual leave (including bank holidays) plus your birthday off
• Two-day onboarding programme, ModStart
• Learning and development support
• Company-Wide Events
• Bike to work / E-bike scheme

About the company

Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability. It is a regulated payments provider with over a decade of experience.