Product Director - External Experience

London. Posted 3 days ago

The role

You will lead the converged customer portal by setting the product strategy and roadmap for various areas including Money Movement, Accounts and Cards, and Onboarding. You will own revenue, adoption, and retention for external products and lead, coach, and develop product managers.

What you will do

Set the product strategy and roadmap for Money Movement, Accounts and Cards, Onboarding and Identity, Data and Reporting, and Workflows and Verticals
Own revenue, adoption and retention for external products
Work with Finance on pricing and drive conversion of new B2B customers and expansion of existing ones
Turn B2B customer and prospect insight into a prioritised roadmap
Build the business case for each feature covering revenue, activation, retention and cost to serve
Work with engineering squadlets on delivery and sequencing
Package products for SME and enterprise customers with Sales, Commercial and Finance
Agree success measures for each product area and report them to the executive team
Lead, coach and develop the product managers in your area
Work closely with the Product Directors for Partners and API and Internal Experience

Required qualifications

7 or more years in product management, including at least 3 in a senior or director role in B2B payments, fintech, banking or B2B software
Proven experience building and selling products to businesses of all sizes
Track record of owning revenue or P&L outcomes for a product line
Experience running a multi-user portal or self-serve product with admin, approver and end-user roles
Working knowledge of payments flows and regulated controls including onboarding, identity and compliance
Hands-on experience using AI to improve product discovery, decisions or delivery

Nice to have

Embedded finance, banking-as-a-service or partner-led distribution
Vertical products in travel, lending, payroll or marketplaces
Product operating models in scaled-up organisations

Benefits

Company Share Option Plan (CSOP)
Annual discretionary bonus
£1000 to spend on benefits including private medical insurance, gym membership, dental etc.
Wellbeing app with access to therapy, coaching, counselling, management training or mindfulness sessions
33 days annual leave including bank holidays plus your birthday off
Two-day onboarding programme, ModStart
Learning and development support
Company-Wide Events
Bike to work / E-bike scheme

About the company

Modulr is the payments automation platform that streamlines money movement with accuracy, control and reliability. It is a regulated payments provider trusted by over 6,000 businesses.