Veterinary Customer Service Representative - Studio City

The role

Hosts act as the first point of contact to deliver experiences to clients and the veterinary team. They facilitate appointments, work with technology, and act as a liaison between the clinic and clients.

What you will do

• Facilitating member appointments
• Working closely with technology
• Acting as a liaison between our in clinic team, and our clients
• Ensuring clinic cleanliness
• Staying active, to include moving and lifting packages of varying weight
• Partnering with Modern Animal’s marketing team to implement local marketing efforts
• Acting as a Modern Animal brand ambassador
• Identifying local marketing opportunities to drive regional membership growth
• Living and modeling the Modern Animal cultural vision

Required qualifications

• Exceptional verbal and written communication skills
• Passion for customer service
• Strong work ethic with an emphasis on organization
• Adaptability and open-mindedness
• Team player mentality and a friendly disposition
• Ability to anticipate the needs of veterinarians and paraprofessionals
• Willingness to grow and adapt
• Inclination to embrace change and work together to build an optimal solution for all

Benefits

• Medical, vision, & dental coverage
• 401k savings plan with a company match
• Flexible time off
• Paid parental leave
• Free membership to Modern Animal for your pets and discounts on extra services
• Continuing education allowance
• Uniform allowance
• Access to behavioral and mental health services through Spring Health

About the company

Modern Animal has a mission to better the lives of animals by building a place that’s better for all of us who love them.