Russian Bilingual Case Consultant

The role

A Russian speaking customer service professional will act as the first point of contact for clients. You will conduct consultations, collect data, and manage client communications.

What you will do

• Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
• Collect and input adequate data regarding prospective cases.
• Schedule appointments for call backs to potential clients.
• Send and obtain signed retainers via email or text.
• Accept inbound calls and place outbound calls.
• Resolve client issues in a professional manner.

Required qualifications

• Bilingual in both Russian and English
• High school diploma or GED
• Excellent comprehension and critical-thinking skills.
• Ability to work in a fun, fast-paced office environment.
• Used to adapting in an ever-changing environment and handling multiple priorities.
• Must thrive both in a team environment and when working independently.
• Reliable and dependable.
• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.

Nice to have

• college

Benefits

• medical and dental insurance
• 401(k) plan
• paid time off
• paid holidays

Before you apply

• Employer participates in E-Verify to confirm authorization to work in the U.S.

About the company

Morgan & Morgan is a personal injury law firm with over 6,000 employees. Their mission is For the People.