Case Consultant

The role

As a Case Consultant, you will serve as the first point of contact for prospective clients. You will conduct consultations, gather case information, and manage inbound and outbound calls.

What you will do

• Serve as the first point of contact for prospective clients calling into the firm
• Conduct consultations to assess how the firm can best support needs
• Gather and accurately document information pertaining to potential cases
• Schedule follow-up appointments and coordinate callbacks with prospective clients
• Distribute and collect signed retainer agreements via email and text
• Manage a combination of inbound and outbound calls
• Address and resolve client concerns in a timely, respectful, and solutions-oriented manner

Required qualifications

• High school diploma or GED
• Strong critical thinking and comprehension skills
• Excellent written and verbal communication skills
• Ability to type a minimum of 35 WPM while navigating multiple software applications simultaneously
• Comfortable working in a dynamic, fast-paced environment
• Collaborative team player
• Self-motivated when working independently
• Consistently reliable, dependable, and accountable

Nice to have

• college experience

Benefits

• medical insurance
• dental insurance
• 401(k) plan
• paid time off
• paid holidays

Before you apply

• Must be available to start on November 23, 2026
• Must remain available for the entire six-week training program
• Attendance during training is required

About the company

Morgan & Morgan is a personal injury law firm with over 6,000 employees. Their mission is For the People.