Case Intake Specialist - CSR

The role

You will conduct consultations for potential clients and determine if the firm can help them. You will collect data, schedule appointments, and handle inbound and outbound calls.

What you will do

• Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
• Collect and input adequate data regarding prospective cases.
• Schedule appointments for call backs to potential clients.
• Send and obtain signed retainers via email or text.
• Accept inbound calls and place outbound calls.
• Resolve client issues in a professional manner.

Required qualifications

• High school diploma or GED
• Excellent comprehension and critical-thinking skills.
• Ability to work in a fun, fast-paced office environment.
• Used to adapting in an ever-changing environment and handling multiple priorities.
• Must thrive both in a team environment and when working independently.
• Reliable and dependable.
• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.

Nice to have

• college

Benefits

• medical and dental insurance
• 401(k) plan
• paid time off
• paid holidays

Before you apply

• Employer participates in E-Verify to confirm authorization to work in the U.S.

About the company

Morgan & Morgan is a personal injury law firm with over 6,000 employees. Their mission is For the People.