Nurse Intake Specialist

The role

This Registered Nurse will join the Case Control Center in a client-facing intake role. The person will handle inbound telephone calls related to medical malpractice and nursing home claims.

What you will do

• Conduct detailed intake calls with prospective clients.
• Vet and assess medical malpractice and nursing home claims.
• Gather and document medical and factual information with accuracy.
• Support key aspects of the legal intake process.
• Handle client questions and concerns with empathy and professionalism.
• Enter and maintain detailed client information in internal systems.
• Maintain confidentiality and exercise sound judgment in all interactions.

Required qualifications

• Active Registered Nurse (RN) license
• Strong verbal and written communication skills
• Exceptional listening, critical thinking, and problem-solving abilities
• Comfort working on the phone for extended periods
• Strong computer and data entry skills
• Highly organized with the ability to multitask and learn quickly
• Able to work independently in a fast-paced environment
• Professional demeanor with a calm, empathetic, and client-focused approach
• Reliable, punctual, and dependable

Nice to have

• Bilingual skills

Benefits

• medical and dental insurance
• 401(k) plan
• paid time off
• paid holidays

Before you apply

• Must be able to provide a distraction free environment (no pets, TVs, children, etc)
• Must be willing and able to pass Internet Speed Test, 60 Mbps download/30 Mbps upload speed before training

About the company

Morgan & Morgan is a personal injury law firm with over 6,000 employees. Their mission is For the People.