Case Operations Manager

The role

You will work directly with leadership to drive the effective and efficient work up of client cases from sign-up to settlement. You will oversee case operations and collaborate with Legal Leadership to manage timelines and scope.

What you will do

• Oversee all case operations, including developing, implementing and driving adoption of tools and processes
• Collaborate with Legal Leadership to manage timeline, pace, and scope of case work up against deadlines
• Own inventory reporting to provide transparency into work up status and identify operational improvements
• Partner with Product, Legal, Marketing, Biz Ops, and 3rd party vendors to troubleshoot obstacles
• Develop communication programs to deliver a client experience, including outreach plans and group events
• Monitor efficacy of all inbound and outbound client communications to drive client engagement
• Oversee staffing needs as well as training and onboarding of new case team members

Required qualifications

• 3+ years of work experience in management consulting, business operations, or operations management role
• Excellent problem-solving and structured thinking skills
• Exceptional ability to synthesize information, simplify complexity, and deliver actionable plans
• Advanced analytical skills, with experience delivering data-driven recommendations
• Comfort working autonomously in fast-paced environment across multiple high-priority projects

Nice to have

• Prior knowledge of legal world, especially personal injury law firms
• Prior experience with Salesforce
• Startup or high-growth company experience

Benefits

• Medical insurance
• Dental insurance
• 401(k) plan
• Paid time off
• Paid holidays

Before you apply

• Employer participates in E-Verify to confirm authorization to work in the U.S.

About the company

Morgan & Morgan is a personal injury law firm with over 6,000 employees. Their mission is For the People.