Customer Success Manager, Retail & Consumer Goods

United States . Posted 18 days ago

The role

You will own a strategic portfolio of mid-market customers within the Retail & Consumer Goods vertical. You will drive revenue expansion and retention by acting as a primary advisor and helping customers unlock measurable business outcomes.

What you will do

Manage a portfolio of customers within an assigned industry vertical.
Build trusted relationships with key stakeholders.
Drive customer retention, revenue growth, and long-term success through account planning and campaign optimization.
Identify expansion opportunities and partner with the sales team.
Lead new customer onboarding.
Become an expert in the assigned vertical by understanding industry trends and performance benchmarks.
Monitor account health and proactively resolve challenges.
Collaborate cross-functionally to deliver a seamless customer experience.

Required qualifications

3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships.
Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing.
Proven success driving customer retention, revenue growth, and expansion.
Strong relationship-building skills.
Experience partnering closely with Sales Executives.
Strong communication and presentation skills.
Experience leading executive business reviews and strategic customer conversations.
Comfort using data and performance insights.
Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms.
Must be comfortable owning a customer relationship and presenting over Zoom in a digital remote environment.

Nice to have

E-commerce experience within the retail or consumer products verticals

About the company

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. Their self-serve technology makes running TV ads easy to help brands drive measurable conversions and revenue.