Production Support Analyst

The role

You will support Capital Markets trading systems in a commodities and futures environment. You will work with front office users to ensure stability, performance, and continuous improvement of production platforms.

What you will do

• Provide specialized application support for Capital Markets trading platforms
• Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution
• Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks
• Work directly with Front Office business users
• Monitor and support market data feeds and core trading applications
• Analyze existing systems and liaise with Business and Development teams to drive system improvements
• Manage user access and entitlements
• Coordinate with internal teams and external vendors
• Participate in weekend work as required for projects, releases, and disaster recovery testing
• Provide 24x7 on-call support based on assigned shift for end-of-day monitoring

Required qualifications

• Experience working in the financial services industry, ideally within Capital Markets / Futures
• Strong knowledge of Commodities and Futures products
• Proven experience supporting large-scale production systems
• Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis
• Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)
• Experience with tools such as ITRS Geneos , CTRL-M , and Windows environments
• Working knowledge of Python scripting
• Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server
• Strong communication skills and ability to work closely with Front Office users

Nice to have

• Experience with trading platforms such as Openlink or XTP systems
• Understanding of ITIL processes
• Exposure to DevOps and Cloud technologies
• Prior experience coordinating or leading global support teams (onshore/offshore)
• Familiarity with Business Intelligence and reporting tools (e.g., Tableau)

Benefits

• Access to top roles with prestigious global clients, including tier-one investment banks
• The chance to work on impactful projects with a global leader in the finance industry
• A full suite of benefits, training, and support
• Opportunities to transition into permanent roles with our clients

About the company

mthree is the award-winning talent and training partner for leading organizations worldwide. They connect professionals to roles where they can make a difference.