Client Service Representative

The role

This person will perform registration, maintenance, and support tasks for Electronic Banking products. They will also assist with projects, handle incoming requests, and maintain expertise on Cash and Trade product lines.

What you will do

• Follow the internal control framework to ensure reliability and traceability of the work done
• Perform registration, maintenance and support tasks for the Electronic Banking Suite of products
• Assist with projects in collaboration with Local IT, Cash Management and Trade product managers
• Handle incoming requests, log requests on tracking tools and find solutions
• Maintain expertise on all product lines and systems applicable
• Enhance knowledge relating to product offerings and regulatory changes
• Ensure knowledge transfer within the team
• Participate in department meetings and other bank activities
• Handle various tasks and projects assigned by manager

Required qualifications

• Proficient in MS Office (Word, Excel & PPT)
• Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
• Good working knowledge of Cash products (Payment Structure, SWIFT, etc.)
• Basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
• Fluent in English and French OR English and Spanish OR all three (written and spoken)

Nice to have

• Portuguese

Benefits

• In-depth interactive training in small classes
• Generous graduate salary with pay rises every 12 months
• Flexible benefit package
• Ongoing training, support and social events

Before you apply

• Complete our assessment process

About the company

mthree pairs graduates with global businesses including tier one investment banks and organizations in insurance, healthcare, and travel.