Production Support Analyst

The role

The Production Support Analyst will support and maintain mission-critical trading applications and alternative trading systems. This role involves ensuring platform stability, resolving incidents, and improving the production environment.

What you will do

• Monitor real-time order flow, execution activity, client connectivity, and platform health.
• Support highly available trading and execution platforms in a production environment.
• Investigate and resolve production issues including order rejects, connectivity issues, and market data discrepancies.
• Serve as a primary escalation point during production incidents.
• Proactively monitor applications, market data feeds, infrastructure, and system performance.
• Lead incident management efforts from detection through resolution and post-incident review.
• Perform root cause analysis and implement preventative measures.
• Create and maintain operational runbooks, procedures, dashboards, and support documentation.
• Build automation and tooling to improve observability and operational efficiency.
• Collaborate with trading, development, quantitative, compliance, and infrastructure teams.

Required qualifications

• 2+ years of experience supporting production applications, distributed systems, trading platforms, or technology operations environments.
• Bachelor's degree in Computer Science, Engineering, Finance, Mathematics, or a related discipline.
• Strong Linux/Unix administration and troubleshooting skills.
• Experience supporting distributed real-time applications in a production environment.
• Proficiency in Python or another scripting language.
• SQL and database query experience.
• Familiarity with market data systems and the FIX Protocol.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to perform effectively in a fast-paced, high-pressure production support environment.

Nice to have

• Experience supporting electronic trading systems, exchange connectivity, or brokerage platforms.
• Experience with KDB, Splunk, Grafana, Prometheus, or similar monitoring and analytics technologies.
• Knowledge of Agile software development practices.
• Understanding of U.S. Equities market structure, order lifecycle, and electronic execution workflows.
• Familiarity with alternative trading systems (ATS), dark pools, crossing engines, smart order routing (SOR), and algorithmic trading platforms.
• Knowledge of Regulation NMS, Reg ATS, and Reg SCI.
• Experience analyzing execution quality, venue behavior, and trading platform performance metrics.

Benefits

• Comprehensive benefits package

Before you apply

• Must already reside in the New York Tri-state area
• Applicants must be currently authorized to work in the United States on a full-time basis
• The Company will not sponsor applicants for work visas

About the company

mthree is a technology and business consultancy with a global workforce delivering projects in large financial services organizations. They provide consulting, managed services, and expert programs across various domains.