Sr. Client Success Manager, Advertising

The role

The Sr. Client Success Manager serves as a strategic partner and main point of contact for advertising clients. You will manage client relationships, oversee campaign execution, and drive retention and growth.

What you will do

• Develop and maintain strong, long-term relationships with assigned clients.
• Act as the primary contact to understand business objectives and align advertising solutions.
• Partner with internal creative, strategy, and media teams to ensure campaign execution.
• Monitor performance metrics and optimize efforts.
• Lead the onboarding process for new clients.
• Identify upsell and cross-sell opportunities.
• Collaborate with sales teams to pitch additional services.
• Deliver regular campaign performance reports and insights.
• Represent the voice of the client internally.
• Drive client satisfaction and retention.

Required qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field
• 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry
• Strong understanding of digital advertising products, including programmatic, social, display, video and native formats
• Exceptional interpersonal, presentation, and communication skills
• Ability to interpret campaign performance data and translate it into actionable strategies
• Proficiency in CRM and project management tools (e.g., Salesforce, Asana)
• Detail-oriented with the ability to manage multiple clients and campaigns simultaneously

Nice to have

• Experience working at an advertising agency or media company
• Knowledge of advertising platforms (e.g., Google Ads, Meta Ads, DSPs)
• Comfortable in fast-paced, deadline-driven environments
• Experience working with Fortune 500 clients or large-scale ad campaigns
• Familiarity with marketing performance metrics and attribution models

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive benefits package (health, dental, vision, 401(k), etc.)
• Flexible work environment
• Opportunities for professional development and career growth
• Opportunities to meet and connect with team members in person
• Responsible Time Off benefit
• 2 days per calendar year of volunteer days off
• Mentorship program
• Paid maternity and paternity leave
• Comprehensive assistance for fertility-related matters
• Monthly Wellness Allowance including dedicated mental health days
• Reward and recognition platform

Before you apply

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About the company

MyFitnessPal provides tools, resources and support to enable users to reach their health goals. It is the world's most popular health and wellness app.