Senior Director of Managed Services, Infrastructure (Remote)

The role

This leader will lead strategy, architecture, and delivery across enterprise storage, virtualization, hyperconverged infrastructure, disaster recovery, and hybrid compute platforms. The role involves serving as a strategic executive advisor to customers and internal stakeholders to define infrastructure roadmaps and evolve managed services capabilities.

What you will do

• Define and lead enterprise infrastructure strategy and managed services delivery.
• Establish multi-year roadmaps for hybrid cloud adoption and consumption-based infrastructure.
• Act as a trusted advisor to executive stakeholders on infrastructure modernization.
• Oversee architecture and standardization of storage, virtualization, HCI, and compute platforms.
• Govern platform lifecycle management including upgrades and patching.
• Lead adoption and optimization of HPE GreenLake and Dell APEX platforms.
• Drive hybrid compute models integrating on-prem infrastructure with Azure, AWS, and GCP.
• Develop financial models focused on cost optimization and consumption-based infrastructure.
• Own DR strategy including replication architectures, failover design, and testing frameworks.
• Partner with Managed Services leadership to enhance delivery quality, scalability, and automation.

Required qualifications

• Deep expertise in enterprise infrastructure technologies including VMware, Nutanix, VxRail, Dell PowerFlex, and enterprise storage platforms.
• Proven experience leading large-scale infrastructure environments across hybrid and multi-cloud ecosystems.
• Strong background in disaster recovery, replication technologies, and business continuity planning.
• Hands-on experience with consumption-based infrastructure models (HPE GreenLake, Dell APEX or similar).
• Demonstrated ability to align infrastructure strategy with business and financial objectives.
• Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.
• Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.
• Excellent executive communication skills with the ability to simplify complex technical concepts.
• Complete ongoing security awareness training and comply with company policies.

Nice to have

• 15-20+ years of experience in enterprise infrastructure, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority.
• Prior experience in a Managed Services Provider (MSP) or consulting organization.
• Prior experience leading and developing managers
• Proven track record of growing a business with documented cases of close collaboration with sales executives
• Expertise in hybrid cloud architectures integrating on-prem and public cloud platforms (Azure, AWS, GCP).
• Experience building or scaling managed services portfolios and delivery frameworks.
• Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).
• Strong financial acumen related to infrastructure cost models and consumption-based services.
• Prior experience building or turning around high-performance managed services teams
• Prior experience implementing and scaling ITIL and LEAN process frameworks

Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop

About the company

Myriad360 is an equal opportunity employer.