Senior AWS Cloud Architect - Managed Services

The role

The Senior AWS Managed Services Engineer builds and operates the AWS managed service offering. This role involves managing incident management, service desk, monitoring, automation, and reporting while owning the AWS MSP Program certification.

What you will do

• Stand up and run incident management
• Build and operate the service desk and support model
• Define and manage SLAs and service-level management
• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps
• Author operational runbooks and automation
• Establish service continuity, disaster recovery, and backup processes
• Build FinOps reporting and financial planning into the managed service
• Set up personnel onboarding and operational process documentation
• Own AWS MSP Program certification including self-assessment and audit readiness
• Build customer service-management machinery and run service reviews

Required qualifications

• Must be based in the United States
• AWS Certified SysOps Administrator - Associate
• AWS Certified Solutions Architect - Associate

Nice to have

• Experience operating an AWS managed service or MSP practice
• Experience building repeatable managed services capabilities, operational processes, and service delivery models
• Experience contributing to an AWS MSP Program audit or a similar operational audit
• Experience within a Managed Services Provider (MSP) environment
• General familiarity with compliance frameworks such as SOC 2 and ISO 27001
• Experience driving cloud modernization and AI-enabled operational transformation initiatives
• Familiarity with Microsoft Azure and Google Cloud Platform
• AWS Certified DevOps Engineer - Professional
• AWS Certified Solutions Architect - Professional
• FinOps Certified Practitioner

Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop

About the company

Myriad360's mission is to challenge and enable employees to achieve great things. They are consistently listed among Inc & Crain's "Best Places to Work".