Senior Lifecycle Specialist (Compliance & Operational Communication)

The role

You will manage compliance, security, and operational messaging through CRM strategies. You will execute multi-channel campaigns and lead strategic initiatives to optimize customer touchpoints.

What you will do

• Execute multi-channel CRM campaigns.
• Collaborate with cross-functional teams and stakeholders to deliver complex campaigns.
• Champion adherence to established processes to maximize efficiency.
• Conceptualize, set up, and maintain automated communication workflows.
• Collaborate with the CRM team and managers to plan new strategic campaigns.
• Lead the implementation of strategic initiatives.
• Apply data-driven insights and customer segment understanding to ensure targeted messaging.

Required qualifications

• Bachelor's degree in Marketing, Business, or a related field (or equivalent work experience).
• 3+ years of experience in CRM roles
• Proven track record in CRM campaign execution and optimization at a senior level
• Strong technical skills, including HTML and A/B testing
• Proficiency in CRM tools
• Excellent communication and collaboration skills
• Creative problem-solving ability
• Attention to detail
• Strong project management skills

Benefits

• Personal development budget
• Work from home budget
• Discounts to fitness & wellness memberships
• Language apps
• Public transportation
• Premium subscription on personal N26 bank account
• Subscriptions for friends and family members
• Additional day of annual leave for each year of service
• Relocation package with visa support

Before you apply

• Relocation package with visa support is available for those who need it

About the company

N26 has reimagined banking for today's digital world by eliminating physical branches, paperwork, and hidden fees. The company is headquartered in Berlin with a team of more than 80 nationalities.