N26

KYC Team Lead - EDD/ODD

Madrid. Posted a month ago

The role

You will oversee the Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD) teams for French and Italian markets. You will manage specialists, optimize processes, and ensure regulatory compliance.

What you will do

  • Manage and mentor EDD and ODD specialists
  • Oversee high-risk case reviews, quality checks, and escalations
  • Identify and implement process improvements
  • Collaborate with other team leads and stakeholders on strategy and resource planning
  • Ensure documentation and controls meet audit and regulatory expectations
  • Partner with external providers for case completion
  • Participate in cross-functional strategic projects
  • Create forecasting plans to manage SLAs and KPIs

Required qualifications

  • Bachelor’s degree in Business, Finance, Law, or a related field
  • 5+ years of proven experience in KYC, EDD/ODD, or Financial Crime Compliance
  • Previous leadership experience in a regulated financial environment and across multiple geographies and/or functions
  • Deep understanding of KYC and EDD/ODD frameworks
  • Excellent leadership and people management skills
  • Strong analytical and problem-solving abilities
  • Proficiency with JIRA, Confluence, Metabase, and Excel
  • Excellent communication in English
  • Ability to prioritize, collaborate, and drive results in a fast-paced environment
  • Ability to manage projects, drive change, and implement process improvements
  • Ability to manage team performance through SLA and KPI management

Nice to have

  • French and Italian market experience
  • Proficiency in Italian/French

Benefits

  • Personal development budget
  • Work from home budget
  • Discounts to fitness & wellness memberships
  • Language apps
  • Public transportation
  • Premium subscription on personal N26 bank account
  • Subscriptions for friends and family members
  • Additional day of annual leave for each year of service
  • Relocation package with visa support

Before you apply

  • A relocation package with visa support is available for those who need it

About the company

N26 has reimagined banking for today’s digital world by eliminating physical branches, paperwork, and hidden fees. The company is headquartered in Berlin with offices in multiple cities across Europe.