Compliance and Prevention Associate (Complaints Management) (Fluent German)

The role

You will execute regulatory remediation deliverables and conduct deep-dive Root Cause Analyses. You will also perform data population reconciliations and enforce compliance checks on complaint handling output with a focus on Germany.

What you will do

• Execute audit findings compliance and remediation
• Draft and update Written Orders, Work Instructions, process maps, and operational guidelines
• Perform deep-dive case investigations to identify root causes
• Collect, verify, structure, and archive Test of Design and Test of Effectiveness evidence packages
• Support qualitative and quantitative compliance verification on complaint output

Required qualifications

• 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space
• Full working proficiency in German language
• Professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support
• Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards
• Solid working experience with case management and data analysis
• Strong capability to conduct root cause investigations
• Trace data discrepancies across multi-system environments
• Produce clear, structured process documentation
• Fluent English

Benefits

• Personal development budget
• Work from home budget
• Discounts to fitness & wellness memberships
• Language apps
• Public transportation
• Premium subscription on personal N26 bank account
• Subscriptions for friends and family members
• Vacation days vary depending on location of work
• Additional day of annual leave for each year of service
• Relocation package with visa support

About the company

N26 has reimagined banking for today's digital world. Founded in 2013, N26 has 7 million customers in 24 markets and employs more than 1,500 employees.