Complaints Audit Manager - Fluent German

The role

You will lead the end-to-end delivery of the regulatory remediation roadmap and establish preventive control frameworks. You will manage regulatory milestones, build RCA frameworks, and serve as a primary contact for control functions and stakeholders.

What you will do

• Lead the end-to-end delivery of the regulatory remediation roadmap.
• Manage Test of Design (ToD) and Test of Effectiveness (ToE) milestones.
• Build, govern, and scale the preventive RCA framework.
• Maintain, update, and own Written Orders, procedures, and work instructions.
• Serve as the primary operational contact for 2LoD, 3LoD, and external regulatory stakeholders.
• Direct and mentor L3 Associate/Specialist team members.

Required qualifications

• 5+ years of proven experience in compliance controls, internal audit, assurance or governance in the German finance space.
• Full working proficiency in German and English language.
• Professional experience in banking operations, regulatory compliance, or audit remediation.
• At least 2+ years leading people or major workstreams within complaint management or dispute resolution in a regulated financial institution.
• Deep knowledge of European and German banking regulations, including BaFin Circular 06/2018 (MaBeschwer), MaComp BT 12, MaRisk AT 4.3.4 / AT 7.1, KWG organizational requirements, and PSD2 Article 101.
• Proven track record of executing complex regulatory remediations, implementing internal control systems (ICS), and managing cross-functional projects.
• Experience in communicating with senior stakeholders.
• Understanding of the cases processing technology, customer interfaces, and ticketing platform, as well as operation indicators.

Benefits

• Personal development budget
• Work from home budget
• Discounts to fitness & wellness memberships
• Language apps
• Public transportation
• Premium subscription on personal N26 bank account
• Subscriptions for friends and family members
• Vacation days vary depending on location of work
• Additional day of annual leave for each year of service
• Relocation package with visa support

About the company

N26 has reimagined banking for today’s digital world. Founded in 2013, N26 now has 7 million customers in 24 markets and employs more than 1,500 employees.