Nametag
Customer Success Manager (Enterprise Accounts)
United States. Posted 3 months ago
The role
The Customer Success Manager owns the post-sale relationship for a portfolio of enterprise accounts. This role manages onboarding, value delivery, executive alignment, and commercial renewals.
What you will do
- Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal.
- Lead structured onboarding journeys in partnership with Solutions Engineering and Support.
- Develop and maintain success plans aligned to customer goals, use cases, and risk profiles.
- Drive ongoing adoption through regular check-ins, Strategic Business Reviews, and proactive recommendations.
- Act as the primary point of coordination across Support, Engineering, and Product for customer-impacting issues.
- Identify risk early and run clear mitigation plans.
- Own renewal motions end-to-end, including forecasting, stakeholder alignment, and commercial conversations.
- Proactively identify expansion opportunities and ensure the right sales partners are engaged.
- Capture customer feedback and usage patterns to translate into actionable insights for Product and Leadership.
- Advocate for best practices in identity, authentication, and account protection.
Required qualifications
- 3–7 years experience in Customer Success, Account Management, or Post-Sales roles in B2B SaaS.
- Direct ownership of renewals and retention.
- Proven experience running structured onboarding and long-term customer success motions.
- Strong executive communication skills.
- Ability to balance empathy with accountability.
Nice to have
- Experience in security, identity, IAM, or adjacent infrastructure products.
Benefits
- Meaningful equity ownership
- Comprehensive health benefits (medical, dental, vision)
- Flexible paid time off
- Quarterly team off-sites and travel support
- New computer hardware and equipment
About the company
Nametag is a category leader in identity verification, security, and account protection. They are a remote-first company working with security-conscious enterprises.