Specialty Care Manager (Maternal Health)

The role

The Specialty Care Manager acts as the operational anchor for contracted specialty care roles including Doulas, Registered Dietitians, and Lactation Consultants. This person oversees contractor coordination, roster availability, compliance audits, and onboarding. The role also manages member birth support and active labor coordination.

What you will do

• Track visit completion, labor attendance, and charting timelines for specialists.
• Conduct routine charting and documentation audits across platform systems.
• Escalate contractor administrative non-compliance and missed labor events.
• Perform regular invoice review against active contracts.
• Collect and maintain credentialing artifacts like licenses and certifications.
• Maintain an accurate credentialing and payer-approval status tracker.
• Lead interviews for incoming Doula, Registered Dietitian, and Lactation Consultant candidates.
• Represent Nadia Care at community or regional recruitment events.
• Coordinate doula assignments and member onboarding.
• Participate in a structured, team-backed on-call rotation for live labor events.

Required qualifications

• At least 3-5 years handling care coordination, maternal health operations, or contractor panel administration across multiple care verticals.
• Strong autonomous startup experience.
• High fluency with digital care systems and platforms (e.g., Athena Health, Spruce, Acuity, Slack, Google Workspace).
• Willingness and ability to participate in a structured, team-backed on-call rotation outside standard business hours.
• Demonstrated experience evaluating contractor candidates and conducting structured interviews.
• Highly organized with strong communication skills.
• Comfortable with operational ambiguity, rapid scaling, and wearing multiple hats.

Nice to have

• Prior experience working alongside clinical disciplines
• Bilingual English/Spanish

Benefits

• Annual paid holidays off
• Unlimited time off for exempt employees after 90-day introductory period
• Three weeks of paid time off for non-exempt employees after 90-day introductory period
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Stock Option Grant
• Life Insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan

Before you apply

• Remote positions are open to candidates in the contiguous US only.
• Unable to hire candidates residing in ND, AL, HI, PR or outside the contiguous US.
• Recruiter Screen
• Hiring Manager Interview
• Team Interview

About the company

Nadia Care aims to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. The team provides support for expectant moms at home, in person and virtually.