Manager of Ops Excellence and Growth

The role

This person will drive operational consistency and support restaurant performance by translating company standards into training programs and processes. They will support new restaurant openings, field training, and the implementation of operational initiatives across the brand.

What you will do

• Support planning and execution of operational readiness and training for new restaurant openings.
• Coordinate NRO training agendas, schedules, and execution timelines.
• Organize and support NRO training teams and on-site training activities.
• Maintain and improve NRO playbooks, checklists, training materials, and operational tools.
• Execute and support scalable training programs for hourly team members and restaurant leaders.
• Develop and maintain onboarding materials, training guides, and operational learning resources.
• Develop, document, and maintain SOPs, operational playbooks, and checklists.
• Identify operational gaps to improve consistency, productivity, and restaurant performance.
• Coordinate the implementation of operational initiatives and process improvements.
• Travel to restaurants to support training, operational assessments, and new openings.

Required qualifications

• 5+ years of restaurant or hospitality operations, training, or field leadership experience.
• Experience supporting restaurant openings, field training, operational initiatives, or multi-unit restaurant operations.
• Strong understanding of restaurant operations, food quality, service standards, and guest experience.
• Experience developing and maintaining SOPs, training materials, checklists, and operational tools.
• Proven ability to organize projects, manage timelines, and execute initiatives across multiple locations.
• Strong communication, problem-solving, and organizational skills.
• Ability to work cross-functionally with Operations, Culinary, People, Finance, and other support center teams.
• Comfortable working in a fast-paced, growing restaurant organization.
• Ability to travel approximately 50–70%, with additional travel as needed.

Benefits

• Profit-sharing plans
• Free Naked Farmer for all employees

About the company

Naked Farmer is built on a mission to build a better food system for all by connecting farmers to the community. They operate restaurants in Florida and North Carolina and are entering a period of rapid growth and expansion.