Nashvillezoo
Guest Service Associate
Nashville, TN. Posted 4 months ago
The role
The Guest Services Associate sells admissions and memberships and assists guests. This role involves handling financial transactions and working in various guest services locations.
What you will do
- Provide customer service including greetings and handling transactions.
- Maintain professional conduct and model organization values.
- Work in various locations including ticket sales, membership recruitment, and token sales.
- Operate the Wild Animal carousel and Wilderness Express train.
- Monitor play and surface areas at the Jungle Gym.
- Address guest questions and make recommendations about zoo activities.
- Maintain proper cash handling protocols and financial transactions.
- Prepare individual stations for balanced bank deposits and cashouts.
- Utilize the Accesso Ticketing System for sales.
- Enter sales and survey information into the register.
Required qualifications
- Must have received or be currently seeking high school diploma or GED equivalent.
- General guest or customer service experience in a related field required.
- Basic cash handling knowledge for making change and conducting transactions.
- Ability to self-direct work tasks while ensuring safety and productivity.
- Ability to work with others in a positive, encouraging environment.
- Ability to communicate effectively.
- Well-organized and capable of thinking effectively in the moment.
- Frequently stand and walk for extended periods.
- Occasionally lift, carry, or move items up to 25–30 lbs.
- Ability to project one's voice during programs, tours, and presentations.
- Work indoors and outdoors in varying weather conditions.
- Safely navigate public areas, stairs, and uneven surfaces.
Nice to have
- Some knowledge of cash register or computer sales programs helpful
Before you apply
- Must submit to a criminal background check.
- Must pass a drug test.
About the company
Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership.