Security Guard 2nd Shift

The role

The Security Guard maintains a safe environment throughout Nashville Zoo and park grounds for guests, staff, volunteers, and animals. This role involves conducting routine patrols, responding to incidents, and assisting with parking and crowd management.

What you will do

• Conduct routine security patrols throughout the zoo and park grounds
• Identify, investigate, and respond to security, safety, and operational incidents
• Monitor weather conditions and communicate severe weather alerts
• Inspect and report issues related to security systems and equipment
• Assist with parking operations and directing vehicle traffic
• Utilize conflict de-escalation techniques to manage difficult situations
• Prepare and maintain accurate daily activity logs and incident reports
• Respond to emergencies, disturbances, and medical incidents
• Provide customer service to guests
• Support zoo emergency preparedness and participate in training exercises

Required qualifications

• At least 18 years of age
• High school diploma or equivalent
• Current State of TN Guard Certification with Dallas Law endorsement
• Minimum 2 years of experience working in the Security field
• Valid driver's license
• Strong customer service skills
• Effective verbal and written communication skills
• Strong conflict resolution and de-escalation skills
• Ability to work independently with minimal supervision
• Strong observation, situational awareness, and problem-solving skills
• Basic proficiency with computers, mobile devices, and radio communications
• Ability to stand and walk for most of an 8–10 hour shift

Benefits

• Comprehensive healthcare coverage including medical, dental, and vision plans
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company matching
• Generous paid time off and sick leave
• Discounts on park experiences, retail, and food services
• Complimentary membership benefits

Before you apply

• Criminal background check
• Drug screening
• Motor Vehicle Record (MVR) review
• Annual Tuberculosis (TB) screenings

About the company

Nashville Zoo is an AZA-accredited facility committed to top-tier animal care, ethics and global conservation efforts.