Security & Safety Manager

The role

This person provides direction, supervision, and oversight to emergency medical, security, tram driver, and parking staff. They ensure zoo assets are protected and the park is safe for guests, employees, and animals.

What you will do

• Provides direction, supervision, and oversight to emergency medical, security, tram driver, and parking staff.
• Ensures teams meet zoo standards for protection of assets and park safety.
• Oversees all first aid treatment and emergency response to guests and employees.
• Provides follow-up information and documentation of injuries and critical incidents.
• Supports creation, implementation and maintenance of the Nashville Zoo Emergency Plan and Environmental Safety Programs.
• Performs weekly facility safety audits and ensures safety equipment inspections.
• Ensures assigned staff execute emergency medical skills within their scope of practice.
• Ensures accurate and timely completion of guest and staff medical and non-medical incident reports.
• Creates schedules for EMT, Security, Tram Driver, and Parking staff.

Required qualifications

• Associates, or Bachelor’s Degree in a related field.
• State of Tennessee Security Officer License.
• Minimum 2 years of supervisory or management experience.
• Required to hold a current State of TN Guard Certification with Dallas endorsement.
• Ability to effectively supervise assigned staff.
• Ability to self-direct work tasks.
• Ability to work with general public and children.
• Ability to be an effective communicator in all circumstances.
• Well-organized, quick thinking, and decisive.
• Frequently stand and walk for most of an 8–10‑hour shift.
• Regularly bend, kneel, reach, climb, and perform repetitive motions.
• Frequently lifting, carrying, pushing, and pulling up to 50 lbs and occasionally heavier items with assistance.

Nice to have

• State of Tennessee EMT Certification
• Law enforcement, fire service, emergency medical service, public safety, or military experience

Benefits

• Comprehensive healthcare coverage including medical, dental, and vision plans
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company matching
• Generous paid time off and sick leave
• Discounts on park experiences, retail, and food services
• Complimentary membership benefits

Before you apply

• All candidates are required to successfully complete a criminal background check and drug screening prior to hire.
• Pre-employment and annual tuberculosis (TB) screenings are a condition of continued employment.

About the company

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership.