PSC Manager - San Francisco, CA

The role

The Phlebotomist serves patients by retrieving blood, preparing specimens, and performing screening procedures. This person also acts as an operations manager for the designated patient service center and oversees the phlebotomy program.

What you will do

• Verifies test requisitions and patient identification
• Obtains blood specimens via venipunctures and finger sticks
• Maintains specimen integrity using aseptic technique
• Tracks collected specimens and maintains daily tallies
• Maintains quality results and reports KPIs to leadership
• Resolves unusual test orders by contacting physicians or laboratories
• Manages phlebotomy equipment and may require heavy lifting of up to 50 pounds
• Assists with managing Patient Service Center vendors
• Assists with phlebotomy program management including distribution, feedback, and escalations
• Manages scheduling issues

Required qualifications

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience
• High School Diploma (or equivalent)
• General phlebotomy knowledge for PSC’s location per state regulations
• Ability to work with cross-functional teams
• Ability to learn and embrace online tools for effective program management

Nice to have

• Managing/supervising phlebotomy operations and teams experience
• BS/BA degree
• Phlebotomy Certification (or equivalent) except where regulatory regulations are mandated
• Previous financial and budgetary experience
• Bilingual language skills

Benefits

• Comprehensive medical, dental, vision, life and disability plans
• Free testing for employees and immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Employee referral program

Before you apply

• If your state requires a phlebotomy license, it must be sent in with your resume with your application

About the company

Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology, women’s health, and organ health. The team consists of professionals from world-class institutions.