Manager of Data Analysis, Production Support

The role

You will lead an Extended-Hours Support shift team and work the queue alongside analysts. You will handle escalations, review code, set objectives, and track SLAs to support lab operations outside normal business hours.

What you will do

• Lead and mentor the specific ExHS shift team
• Measure, report, and continuously improve team operational effectiveness
• Define and track team objectives
• Provide career growth opportunities, feedback, and performance assessments
• Ensure timely and accurate resolution of production escalations data analysis tickets
• Train and coach team members on new technologies and procedures
• Enforce operating procedures for compliance, quality, and efficiency
• Manage and improve tracking systems for workload, capacity, and ticket SLAs
• Represent the Extended-Hours Support (ExHS) teams in stakeholder meetings
• Identify opportunities for automation and process enhancements

Required qualifications

• Master's degree in a related field (e.g., Statistics, Data Science, Computer Science)
• Minimum 5 years of working experience in a highly regulated environment, e.g., CLIA and/or FDA compliant settings
• Minimum 5 years of hands-on experience in data analysis and/or statistical modeling in data production, data engineering, data analytics, analytics production support roles
• Minimum 2 years in a team management role
• Knowledge of regulatory requirements, such as HIPAA and FDA guidelines
• Working knowledge of the business processes and requirements of diagnostic laboratories
• Proven track record in managing production escalations, data workflows, and team operations
• Functional understanding of next-gen sequencing workflows
• Proficient in data analysis and statistical techniques
• Proficient in Python and SQL development
• Working knowledge of Snowflake platform technologies
• Strong SQL skills for querying and retrieving data from complex data sources

Nice to have

• Experience with healthcare data, and clinical terminology

Benefits

• Annual performance incentive bonus
• Long-term equity awards
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Generous paid time off and company holidays
• Medical, dental, vision, life and disability plans
• Free testing for employees and immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• Commuter benefits

About the company

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals.