IT Helpdesk Specialist 2

The role

The User Services / Helpdesk Specialist 2 provides IT end-user support in an enterprise biotech environment. This includes supporting computer hardware, software, office systems, peripherals, and phone systems.

What you will do

• Investigate, recommend, design, deploy and sustain solutions/technologies to assist with IT and end user needs.
• Manage issues, communication and resolution via email, phone and ticketing system.
• Follow up with customers to ensure issues are resolved appropriately.
• Participate in projects to enhance IT processes and tool-sets.
• Perform other duties as assigned.

Required qualifications

• Degree in technical field or equivalent work experience and applicable certifications.
• 2 years desktop technology and user support experience in a technical enterprise environment.
• Strong successful history Microsoft and Apple desktop technology support and troubleshooting.
• Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc.
• Strong history of desktop standards development and automated “template” desktop configurations.
• Ability to effectively communicate and influence at all levels of management.
• Strong knowledge Microsoft and Apple desktop technologies.
• Strong verbal and written communications skills.
• Strong teamwork style and behavior.
• Self-starter.

Nice to have

• IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise
• ITIL foundations certification
• Microsoft Systems Center and AD management
• Atlassian Jira, ServiceDesk and Confluence experience

Benefits

• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Generous paid time off and company holidays
• Life and disability plans
• Free testing for employees and immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• Commuter benefits

About the company

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The team consists of statisticians, geneticists, doctors, laboratory scientists, business professionals, and software engineers.