PSC Manager - Hawthorne, CA

The role

A Phlebotomist will serve patients by retrieving blood, preparing specimens, and performing screening procedures. This person will also act as an operations manager for the designated patient service center and oversee the phlebotomy program.

What you will do

• Verifies test requisitions by comparing information with orders and documentation
• Verifies patient by reading patient identification
• Obtains blood specimens by performing venipunctures and finger sticks
• Maintains specimen integrity using aseptic technique
• Tracks collected specimens and maintains daily tallies in Natera provided system
• Maintains quality results and reports KPIs to product management leadership biweekly
• Maintains safe, secure, and healthy work environment
• Resolves unusual test orders by contacting physicians, pathologists, or nursing stations
• Assists with managing phlebotomy equipment and Patient Service Center vendors
• Assists with phlebotomy program management including distribution, customer feedback, and scheduling

Required qualifications

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience
• High School Diploma (or equivalent)
• General phlebotomy knowledge for PSC’s location per state regulations
• Ability to work with cross-functional teams
• Ability to learn and embrace online tools for effective program management
• Ability to perform heavy lifting of up to 50 pounds of supplies

Nice to have

• Managing/supervising phlebotomy operations and teams experience
• BS/BA degree
• Phlebotomy Certification (or equivalent) except where regulatory regulations are mandated
• Previous financial and budgetary experience
• Bilingual language skills

Benefits

• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Generous paid time off
• Company holidays
• Life and disability plans
• Free testing for employees and immediate families
• Fertility care benefits
• Pregnancy and baby bonding leave
• Commuter benefits

Before you apply

• IF YOUR STATE REQUIRES A PHLEBOTOMY LICENSE, IT MUST BE SENT IN WITH YOUR RESUME WITH YOUR APPLICATION

About the company

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.