Nayya
Senior Carrier Account Manager
New York, NY (Hybrid). Posted 3 months ago
The role
The Senior Carrier Relationship Manager will create and manage high-impact customer relationships with carriers. This person will drive engagement and expansion through the client life cycle and renewal process.
What you will do
- Build and nurture strong relationships across the carrier including Distribution and Product leadership
- Be fully versed in all aspects of the customer's organization and contract
- Develop trust and serve as an advisor and collaborator
- Communicate the Nayya value proposition and product impact with cross-organizational stakeholders
- Provide strategy, support and resources to enable the carrier's Distribution team
- Increase the volume of Nayya products offered to Carrier employer groups
- Collaborate with Nayya Product, Marketing, and Broker / Consultant teams
- Build and conduct executive business reviews
- Create, implement and execute annual strategic business plans for assigned customers
- Develop and execute expansion and retention strategies
Required qualifications
- 8+ years of experience in benefits and/or partner management in a SaaS environment
- Experience advising and managing clients or partners
- Strong project management skills
- Willingness to work and make decisions with imperfect information
- Demonstrated ability to consistently take initiative with a true builder mindset
- Experience in renewing and expanding products within existing customers
- Excellent verbal and written communication skills
- Client-facing presentation skills
- Adept at understanding and articulating Nayya's products and mapping value propositions to customer needs
- Enthusiasm for a fast-paced, dynamic work environment
- High attention to detail
Nice to have
- Experience advising and managing clients or partners, ideally as a benefits consultant
About the company
Founded in 2019, Nayya is on a mission to connect people's most important information so they can thrive in their health and wealth. The company uses an AI-powered platform to transform complex benefits experiences.