Senior Data Center Diagnostic & RMA Specialist

The role

You will own advanced hardware troubleshooting and RMA lifecycle management within production data center environments. You will perform deep diagnostics on enterprise server platforms and act as an escalation point for complex server and firmware-related issues.

What you will do

• Perform advanced firmware and hardware diagnostics on enterprise server platforms
• Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling
• Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents
• Conduct structured root cause analysis and document findings
• Own the full RMA lifecycle including validation, warranty claim creation, vendor coordination, tracking, and resolution
• Interface directly with OEM vendors to escalate recurring hardware defects
• Analyze hardware failure trends and report metrics
• Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures
• Validate replacement components prior to redeployment
• Collaborate cross-functionally to improve hardware lifecycle processes

Required qualifications

• 5+ years of hands-on experience working with enterprise server hardware in a production data center environment
• Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems
• Strong experience performing firmware and BIOS/BMC diagnostics and upgrades
• Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics
• Experience working with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent
• Proven experience managing hardware RMA processes and working directly with OEM vendors
• Ability to conduct structured root cause analysis and document technical findings clearly
• Familiarity with hardware monitoring systems and failure trend analysis
• Strong ownership mindset and ability to operate independently in mission-critical environments
• High proficiency in spoken and written English

Nice to have

• Experience performing board-level diagnostics and component-level repair (SMD rework)
• Familiarity with data center networking equipment and basic network troubleshooting
• Experience supporting GPU-dense or high-performance compute environments
• Valid driver’s license

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

Before you apply

• Applicants must be authorized to work in the country in which they apply
• Will be required to provide proof of employment eligibility as a condition of hire

About the company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises. The company is headquartered in Amsterdam and has a global footprint with R&D hubs across Europe, the UK, North America and Israel.