Service Delivery Manager

The role

The Service Delivery Manager supports strategic hyperscale customers using bare metal and GPU cloud AI infrastructure. You will act as the technical and operational interface between customers and Nebius infrastructure teams to ensure reliable service delivery and SLA compliance.

What you will do

• Serve as the primary technical point of contact for the customer.
• Manage operational relationship with hyperscale customers.
• Coordinate infrastructure lifecycle including provisioning, maintenance, and incident management.
• Ensure SLA and SLO compliance for infrastructure services.
• Drive incident management and root cause analysis.
• Track service performance and operational metrics.
• Work closely with data center operations teams to manage hardware support and infrastructure maintenance.
• Coordinate bare metal deployments, replacements, and capacity expansion.
• Align infrastructure operations with customer workload requirements.
• Establish operational processes for hyperscale infrastructure environments.

Required qualifications

• 5+ years in technical account management, service delivery, or infrastructure operations
• Experience working with hyperscale customers or large enterprise clients
• Background in cloud, AI infrastructure, or data center operations
• Understanding of bare metal infrastructure
• Experience with data center environments
• Knowledge of networking, hardware lifecycle, and infrastructure monitoring
• Strong stakeholder management
• Ability to operate in high-scale infrastructure environments
• Excellent communication between technical and business teams

Nice to have

• Familiarity with GPU clusters / AI workloads
• Experience working with hyperscale companies
• Experience supporting AI / ML infrastructure
• Experience with GPU clusters

Benefits

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

Before you apply

• Applicants must be authorized to work in the country in which they apply
• Will be required to provide proof of employment eligibility as a condition of hire

About the company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises. The company is listed on Nasdaq and is headquartered in Amsterdam.