Senior Customer AI Engineer - Token Factory

The role

The Senior Customer AI Engineer will help customers transition from proof-of-concept to production and scale AI workloads on Nebius infrastructure. This role involves working with customer engineering teams, Solution Architects, and Product/Infrastructure teams to ensure stable, performant, and cost-efficient deployments.

What you will do

• Lead the transition from PoC to production
• Ensure customer workloads are deployed, stable, and scalable
• Drive time-to-production and time-to-value
• Understand customer architectures and use cases
• Monitor and improve performance, cost efficiency, and reliability
• Identify and resolve bottlenecks proactively
• Work directly with customer engineering teams
• Provide guidance on best practices and optimisation
• Act as a primary technical contact for production issues
• Provide structured feedback to Product and Infrastructure teams

Required qualifications

• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
• Solid understanding of cloud or infrastructure systems
• Solid understanding of distributed systems or high-load applications
• Ability to troubleshoot and reason about system performance
• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively
• Strong sense of ownership
• Ability to manage multiple customers and priorities
• Structured, proactive, and solution-oriented mindset

Nice to have

• AI/ML workloads (LLMs, inference, etc.)
• Experience with GPU workloads or AI infrastructure
• Background in solutions engineering, SRE, or technical support in B2B environments

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families
• 401(k) plan with up to 4% company match and immediate vesting
• 20 weeks paid parental leave for primary caregivers
• 12 weeks paid parental leave for secondary caregivers
• Up to $85/month remote work reimbursement for mobile and internet
• Company-paid short-term, long-term and life insurance coverage
• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

Before you apply

• Applicants must be authorized to work in the country in which they apply
• Will be required to provide proof of employment eligibility as a condition of hire

About the company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises. The company is headquartered in Amsterdam and has a global footprint with R&D hubs across Europe, the UK, North America and Israel.