Senior Customer AI Engineer - Token Factory

Singapore. Posted a month ago

The role

A Senior Customer AI Engineer will help customers transition from proof-of-concept to production and scale AI workloads on Nebius infrastructure. You will work with customer engineering teams, Solution Architects, and Product/Infrastructure teams to ensure stable, performant, and cost-efficient deployments.

What you will do

Lead the transition from PoC to production
Ensure customer workloads are deployed, stable, and scalable
Drive time-to-production and time-to-value
Understand customer architectures and use cases
Monitor and improve performance, cost efficiency, and reliability
Identify and resolve bottlenecks proactively
Work directly with customer engineering teams
Provide guidance on best practices and optimisation
Translate technical challenges into actionable solutions
Act as a primary technical contact for production issues

Required qualifications

Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
Solid understanding of cloud or infrastructure systems
Solid understanding of distributed systems or high-load applications
Solid understanding of AI/ML workloads (LLMs, inference, etc.)
Ability to troubleshoot and reason about system performance
Experience working directly with technical customers (e.g. engineers, ML teams)
Ability to communicate complex topics clearly and effectively
Strong sense of ownership
Ability to manage multiple customers and priorities
Structured, proactive, and solution-oriented mindset

Nice to have

Experience with GPU workloads or AI infrastructure
Background in solutions engineering, SRE, or technical support in B2B environments

Benefits

Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

Before you apply

Applicants must be authorized to work in the country in which they apply
Will be required to provide proof of employment eligibility as a condition of hire

About the company

Nebius is building a full-stack AI cloud platform that supports developers and enterprises. The company is headquartered in Amsterdam and has a global footprint with R&D hubs across Europe, the UK, North America and Israel.