Operations Associate

The role

The Operations Analyst will drive operational excellence with internal and vendor operations functions. This person will design and document workflows and business requirements while managing day-to-day relationships with key vendors.

What you will do

• Execution of daily operational processes to support ongoing NeueHealth business.
• Execute materials management process including template management, oversight of daily operations and regular quality checks.
• Manage development of workflow processes and related materials for operational activities.
• Coordinate, facilitate, and manage vendor management tasks.
• Track vendor projects, issues, troubleshoot and present to management.
• Develop and maintain user and system management protocols.
• Ensure proper oversight and documentation to support audits.

Required qualifications

• A Bachelor's degree is required
• Experience in developing and maintaining detailed process documents required
• Experience working in Microsoft Visio, PowerPoint, PowerBI and Excel
• Experience in interpreting data analytics, outcomes measures in health care and use of that data to drive change required
• Ability to drive results in a collaborative environment, creating and leading cross-functional teams
• Excellent interpersonal communication and organizing skills to coordinate project activities
• Strong operational mindset and use of data to draw insights
• Experience in leveraging data and technology to solve problems or improve processes
• Experience in developing training resources, leading training programs to address business needs
• Superb written and verbal communication skills

Nice to have

• Three (3) or more years related experience preferred
• Preferably within a health plan or related field

About the company

NeueHealth is a value-driven healthcare company that helps make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid. The company delivers clinical care through owned clinics and unique partnerships with affiliated providers.