Salesforce Experience Architect, AI and Agentforce (Solution Architect)

The role

You will drive solutions and build Agentforce-powered experiences for clients. The role focuses on experience design, solution design, architecture, and execution for GenAI technologies.

What you will do

• Provide industry best practices and serve as a trusted client advisor
• Drive requirement gathering and serve as the Salesforce platform expert
• Bring an experience design-focused mindset to solutions
• Work with clients to build out their strategy and roadmap
• Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence
• Provide input on detailed design specifications, infrastructure, and project plans
• Translate business requirements into well-architected solutions
• Coach and mentor junior technical and functional team members
• Follow and understand new Salesforce product and technical capabilities

Required qualifications

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role
• 5+ years of CRM industry experience
• Ability to drive requirement gathering
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud
• Experience with GenAI prompt writing
• Hands on experience with Agentforce or other Generative AI driven platforms, Einstein Service Intelligence or Next Best Action
• Proven ability to design and optimize business processes across disparate systems
• Ability to tie outcomes to business value through storytelling
• Comfortable using flow charting tools (e.g., Lucidchart)
• Ability to lead a cross-functional team to create rich end user experiences
• Willing and able learner of new technologies

Nice to have

• Experience with defining robust testing approaches for GenAI solutions

Benefits

• Remote and in-person work options
• Flexibility to handle personal tasks
• Culture of trust and understanding
• Collaborative environment
• Celebrations and social activities

Before you apply

• Recruiter screen (phone) - 30 minutes
• Introductory conversation
• Peer Interview (Video) - 45 minutes
• Panel Interview with Real-Time Exercise (Video) - 60 minutes
• Leadership interview (Video) - 45 minutes

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and elevate customer experiences.