AWS Manager

The role

You will act as an AWS subject matter expert and lead technical teams. You will balance people management with individual contributions as an AWS Solution/Technical Architect.

What you will do

• Act as the AWS subject matter expert, providing leadership and guidance to internal teams
• Coach, mentor, and develop junior AWS team members
• Conduct regular performance reviews, 1-on-1 meetings, and personal development planning
• Manage project resource staffing, utilization, and capacity planning
• Drive hiring strategies to support organizational growth
• Build and lead high-performing teams
• Establish and oversee OKRs
• Collaborate with business leaders to prioritize initiatives
• Architect, implement, and optimize AWS solutions
• Oversee cloud governance, automation, and DevOps best practices

Required qualifications

• Minimum 3 years of experience leading and managing technical teams
• AWS Solution Architect Associate Certification
• Strong expertise in AWS cloud architecture, security, compliance, and automation
• Proven track record of leading technical teams while driving innovation and efficiency
• Experience in the Contact Center domain, particularly with Amazon Connect
• Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q

Nice to have

• Experience managing Manager(s) for Sr Manager roles
• Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle)
• Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and customer experiences.