Salesforce Solution Architect, Field Service

The role

You will work with customers to understand business requirements and design, develop, QA, and launch Salesforce solutions. You will facilitate business process reviews and configure Salesforce Field Service Cloud solutions.

What you will do

• Facilitate business process reviews to identify customer requirements and processes
• Translate customer requirements into Salesforce design
• Configure Salesforce Field Service Cloud solutions
• Develop technical requirements and specifications
• Drive best practice UX design into solution delivery
• Manage all aspects of projects and customer communications
• Deliver customer end user training and documentation
• Oversee and be accountable for the successful completion of assigned projects
• Lead vision and strategy discussions with contact center and customer service leadership
• Partner with the Artificial Intelligence team to create innovative Salesforce solutions

Required qualifications

• 3+ years project experience in a hands on technical consulting and project management role
• 2+ years of project delivery experience with Salesforce
• Ability to document requirements for technical resources
• Ability to fully understand technical solutions leveraging Apex, VisualForce and Web Services
• Experience leading Enterprise Service Cloud projects including ground-up Field Service and Sales Cloud deployments
• Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code developm
• Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC)
• Deep understanding of Salesforce administration (Service Cloud and Sales Cloud)
• Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration
• One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder)

Nice to have

• Experience with Communities and Wave Analytics
• multiple certifications
• Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously
• Ability to understand and assess how business processes can be improved using Salesforce
• Great with customers, quickly builds credibility, and a fantastic team player!
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience

Benefits

• Remote and in-person work options
• Flexibility to handle personal needs
• Culture of trust and understanding
• Collaborative environment
• Town halls and company meetings

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and elevate customer experiences.