AI Strategy & Transformation Architect

The role

The AI Strategy & Transformation Architect guides clients through AI transformation by turning ambiguous business problems into structured roadmaps and working software. You will lead advisory engagements, design AI-infused business processes, and bridge the gap between strategy and technical delivery on the Salesforce platform.

What you will do

• Serve as a trusted advisor for paid advisory engagements
• Facilitate working sessions and interviews with executive stakeholders
• Shape ambiguous problems into structured problem statements
• Produce strategy-grade artifacts like capability models and prioritized roadmaps
• Lead end-to-end business process analysis and redesign using AI
• Map current-state workflows to future-state operating models
• Translate process findings into scoped AI use cases
• Translate strategic intent into user stories and agent design patterns
• Partner with Solution and Technical Architects to pressure-test designs
• Contribute reusable IP such as frameworks and playbooks

Required qualifications

• 10+ years in management consulting, enterprise strategy, or digital transformation
• 3+ years leading Salesforce-based engagements at a delivery or architecture level
• Hands-on experience designing and operationalizing agentic AI use cases
• Track record of leading executive-level workshops and strategic decision sessions
• Experience designing future-state operating models
• Strong functional and conceptual understanding of the Salesforce platform (Agentforce, Service Cloud, Sales Cloud, Field Service, Data Cloud, Einstein)
• Familiarity with how agentic AI constructs map to real business use cases
• Working knowledge of AI/LLM ecosystems (Salesforce Agentforce, OpenAI, AWS, Azure)
• Understanding of data readiness, integration architecture, and governance requirements for AI deployment
• Strong facilitation skills
• Ability to synthesize complex, ambiguous inputs into actionable frameworks and narratives
• Excellent written output for decks, SOWs, and strategy docs

Nice to have

• Experience with contact center technology and operations (Amazon Connect, NICE, Genesys, or similar)
• Salesforce certifications: AI Specialist, Admin, Service Cloud Consultant, Strategy Designer, or equivalent
• Background in Design Thinking, human-centered design, or service design methodologies
• Experience in regulated industries where AI governance, risk, and compliance add complexity

Benefits

• Remote and in-person work options
• Flexibility to handle personal responsibilities
• Culture of trust and understanding
• Collaborative environment with executive town halls

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. The company crafts intelligent solutions to revolutionize workflows and customer experiences using technologies like Agentforce.