AI Strategy & Transformation Architect

Remote - Canada (Alberta, British Columbia, Ontario Only). Posted 2 months ago

The role

The AI Strategy & Transformation Architect guides clients through AI transformation by turning ambiguous business problems into structured roadmaps and working software. You will lead advisory engagements, design AI-infused business processes, and bridge the gap between strategy and technical delivery on the Salesforce platform.

What you will do

Serve as a trusted advisor for paid advisory engagements
Facilitate working sessions and interviews with executive stakeholders
Shape ambiguous problems into structured problem statements and success criteria
Produce strategy-grade artifacts like capability models and prioritized roadmaps
Lead end-to-end business process analysis and redesign using AI
Map current-state workflows to future-state operating models
Translate process findings into scoped AI use cases
Translate strategic intent into user stories and agent design patterns
Partner with Solution and Technical Architects to pressure-test designs
Contribute reusable IP such as frameworks, playbooks, and assessment tools

Required qualifications

10+ years in management consulting, enterprise strategy, or digital transformation
3+ years leading Salesforce-based engagements at a delivery or architecture level
Hands-on experience designing and operationalizing agentic AI use cases
Track record of leading executive-level workshops and strategic decision sessions
Experience designing future-state operating models
Strong functional and conceptual understanding of the Salesforce platform including Agentforce, Service Cloud, Sales Cloud, Field Service, Data Cloud, and Einstein
Familiarity with how agentic AI constructs map to real business use cases
Working knowledge of AI/LLM ecosystems including Salesforce Agentforce, OpenAI, AWS, and Azure
Understanding of data readiness, integration architecture, and governance requirements for AI deployment
Strong facilitation skills
Ability to synthesize complex, ambiguous inputs into actionable frameworks and narratives
Excellent written output for decks, SOWs, and strategy docs

Nice to have

Experience with contact center technology and operations (Amazon Connect, NICE, Genesys, or similar)
Salesforce certifications: AI Specialist, Admin, Service Cloud Consultant, Strategy Designer, or equivalent
Background in Design Thinking, human-centered design, or service design methodologies
Experience in regulated industries where AI governance, risk, and compliance add real complexity

Benefits

Remote and in-person work options
Flexibility for personal needs
Culture of trust and understanding
Collaborative environment with executive town halls
Team celebrations and social activities

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. The company crafts intelligent solutions to revolutionize workflows and customer experiences using technologies like Agentforce.