AWS Project Manager

The role

The Project Manager will manage projects by providing day-to-day leadership to analyze requirements, develop designs, and implement cloud-based contact center solutions based on Amazon Connect and the AWS ecosystem. This role involves leading the full lifecycle delivery of contact center, conversational AI, and agentic solutions.

What you will do

• Plan, initiate, and lead the full lifecycle delivery of contact center, conversational AI, and agentic solutions and migrations
• Monitor and manage project financials, scope, change control, schedule, dependencies, milestones, and risks
• Facilitate regular status meetings and publish weekly status reports
• Act as the client's primary day-to-day point of contact
• Lead client-facing Outcomes and Business Objectives sessions at project kickoff
• Establish client and project team roles, decision rights, and dependencies
• Partner with Solution and Technical Architects to capture, groom, and trace business requirements and user stories
• Assist consultant team members in delivering client presentations
• Facilitate and support User Acceptance Testing (UAT)
• Support end-user training and coordinate production cutover and post-go-live hypercare activities

Required qualifications

• 5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations
• 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations
• AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects
• Experience working in a professional services/consulting environment
• Experience with estimation/sizing and SOW/Change Order contracting
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
• Experience applying Agile and hybrid approaches to project management
• Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification

Nice to have

• Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting
• Hands-on experience delivering agentic AI solutions in a contact center context
• Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling
• A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
• Strong presentation and communication skills
• Experience using AI-assisted tools to improve project delivery
• Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams
• Bachelor's Degree in Business, Engineering, Information Technology or Management

Benefits

• Remote and in-person work options
• Flexibility to handle personal responsibilities
• Culture of trust and understanding
• Collaborative environment with executive town halls

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and deliver customer outcomes.