Salesforce Engagement Manager

The role

The Engagement Manager develops and manages customer relationships and provides oversight on project teams to ensure successful delivery. You will act as a thought leader for customers and participate in sales cycles to drive account growth.

What you will do

• Develop, own and manage customer relationship from a delivery perspective
• Provide oversight on project teams to ensure successful delivery
• Act as a thought leader for customers to drive outcomes
• Participate in customer sales cycles and collaborate with Sales for account growth
• Transition customers from sales process to project delivery
• Ensure appropriate project team is staffed and manage staffing risks
• Drive and participate in internal initiatives for innovation and methodology
• Contribute to NeuraFlash at a leadership level

Required qualifications

• 10+ years of consulting experience with solution architecture, pre-sales advisory, and client-facing leadership
• 5+ years leading complex customer engagements or solution workstreams of 15+ team members
• 5+ years of experience architecting, selling, and delivering Salesforce solutions
• Deep expertise in Contact Center or Salesforce solution design
• Proven pre-sales experience including discovery, scoping, and estimation
• Hands-on experience designing end-to-end architectures
• Strong understanding of the full SDLC and program governance
• Experience shaping and managing cross-functional solution teams
• Strong commercial acumen with experience creating SOWs, LOE estimates, and Change Orders
• Excellent communication and storytelling skills

Nice to have

• Passion for delivering software solutions
• Outstanding verbal and written communication skills
• Eager to embrace challenging situations
• Proven ability to work cross-functionally
• Serve as a strategic advisor to customers for agentic transformation
• Maintain expertise in the evolving agentic marketplace
• Translate complex AI capabilities into recommendations
• Identify common agentic use cases and prepare adoption strategies
• Provide thought leadership by sharing industry insights

Benefits

• Remote and in-person work options
• Flexibility to handle personal responsibilities
• Collaborative culture with town halls and company meetings
• Team celebrations

About the company

NeuraFlash, Part of Accenture, is a leader in AI, AWS, and Salesforce innovation. They craft intelligent solutions to revolutionize workflows and customer experiences.